Guide
How distributors collect payments through WhatsApp.
Automated reminders, cheque and card payment tracking, and a live view of every balance across 60 and 90-day terms.
How much time do distributors spend chasing payments?
Send reminders. Wait for "I will pay Friday." Friday passes.
Check bank statements to see who actually paid.
Match payments to invoices. Update your spreadsheet.
Repeat every week for every overdue account.
How does Wasrio automate payment collection?
Invoice is sent
Every confirmed order generates an invoice with a payment link. Wasrio sends it to the customer on WhatsApp immediately.
Due date passes
The system knows the terms you set for each customer: 30, 60, or 90 days.
Day 3 reminder
A polite reminder with the outstanding amount and a payment link goes to the customer on WhatsApp.
Day 7 reminder
A follow-up referencing the invoice number and overdue amount. The tone can be adjusted.
Day 14 escalation
A firmer reminder. You decide the wording and the escalation schedule.
Payment received
The customer pays via the link (card, bank transfer, or PayShap) or sends proof of payment on WhatsApp. The payment is matched to the invoice.
Balance updated
The customer account clears automatically. Your live balance view reflects the change immediately.
How is Wasrio different from a payment gateway?
Payment gateways process individual transactions. Wasrio provides receivables management: tracking who owes what across dozens of accounts, sending reminders on schedule, matching payments to invoices, and keeping a live balance view. Distributors do not use payment gateways for their daily collections. Their customers pay by bank transfer, EFT, or cheque, and the money needs to be matched to the right invoice.
| Capability | Payment gateways | Receivables management |
|---|---|---|
| Processes a card payment | ✓ | ✓ |
| Tracks who owes what | — | ✓ |
| Sends automated reminders | — | ✓ |
| Matches payments to invoices | — | ✓ |
| Shows ageing across all accounts | — | ✓ |
| Handles bank transfer and EFT | Limited | ✓ |
| Follows up on overdue accounts | — | ✓ |
Why does Wasrio use WhatsApp for payment collection?
- WhatsApp has over 2 billion monthly active users globally (Meta, 2024). Your customers already check it. Reminders arrive where they are, not in an email they ignore.
- Proof-of-payment can be sent as a photo in the same chat. Wasrio matches it to the invoice automatically.
- The payment link sits in a message the customer can tap, not a portal they need to log into.
- The conversation history is a record both sides can see.
Who is this for?
This is for:
- Distributors with ongoing customer balances and payment terms
- Businesses that chase payments manually every week
- Owner-operators who spend hours matching bank statements to invoices
This is not for:
- Single-transaction or point-of-sale retail
- Businesses without recurring customer relationships
- E-commerce businesses with instant payment at checkout
How do you get started with Wasrio payment collection?
You send us your customer list with outstanding balances. Wasrio sets up your payment terms, reminder schedules, and WhatsApp number. The first automated reminders go out within a week.
Related guides
How distributors send invoices through WhatsApp
Generate and deliver invoices without leaving the chat thread.
What is WhatsApp order-to-cash automation?
The full cycle from order message to payment collected, explained.
How to evaluate WhatsApp automation
A decision framework for distributors weighing automation options.
FAQ
Does Wasrio actually collect the payment or just send reminders?
Both. Every reminder Wasrio sends carries a payment link. Your customer can pay by card, bank transfer, or PayShap directly from WhatsApp. If they pay by EFT and send proof of payment, Wasrio matches it to the invoice. The balance clears automatically. You do not chase, match, or update anything manually.
Can I set different payment terms for different customers in Wasrio?
Yes. Each customer has their own terms in Wasrio: 30, 60, or 90 days. The reminder schedule adapts to those terms automatically. You set the terms once per customer and Wasrio handles the follow-up cadence from there.
What if my customer says they paid but I cannot find the deposit?
Wasrio shows every invoice, every payment received, and every open balance in one view. If a payment does not match, you can see exactly which invoices are still open and what the outstanding amount is. The live balance view removes the guesswork from payment reconciliation.
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